Retail Manager
Location: RSPB, Pulborough Brooks RH20
Contract: 6 months, Fixed Term
Hours: Part-Time, 30 hours per week (4 days)
Salary: £28,940.00 – £30,898.00 Pro Rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days’ Annual Leave (Pro-Rata)
Do you want to join a fantastic team?
We’re looking for a new Retail Manager to join our team at RSPB Pulborough Brooks.
RSPB Pulborough Brooks is one of the most important sites for nature in Sussex. As a leading RSPB visitor destination, it offers a vibrant programme of events alongside a welcoming visitor centre. The shop and café look out over beautiful views of the South Downs and are set in one of the richest areas for nature in the country.
What will you be doing?
You’ll be responsible for the retail team, delivering great customer experience and maximising income in our shop. You’ll work closely with the Food & Beverage Manager, Senior Site Manager, and the wider team, actively involved in making decisions that affect the whole site.
You’ll lead by example, inspiring your team. You’ll make sure that everyone who buys something knows just what a difference their contribution, however small, will make to the RSPB’s work in protecting nature.
Essential skills, knowledge and experience
- Experience using financial data (e.g., sales, margin, stock) to make decisions
- A working knowledge of MS applications, including Excel and Word
- Experience managing stock, including ordering, deliveries and stock control
- Experience creating effective retail displays and merchandising to drive sales
- Experience running day-to-day retail operations, including processes, compliance and standards
- Experience leading a team to achieve sales targets and deliver strong performance
- Ability to plan rotas and allocate resources effectively to meet demand and maximise sales
- The ability to plan and prioritise tasks
- A strong leader, who motivates and nurtures their teams
- Experience delivering excellent customer service and using feedback to improve performance
- Ability to identify issues and take practical steps to resolve them quickly and effectively
Desirable knowledge, skills and experience
- Experience of working within a visitor attraction or charity
- Experience of working within a multi-site operation
- A working knowledge and understanding of Equality, Diversity and inclusion
- Please note we are more interested in who you are and what you want to achieve than what you have done. Don’t worry if you don’t have all of the relevant skills required for this position, we’d still love to hear from you and will provide the right support for candidates with less experience.
Additional Information
- This is a 6 month fixed term role providing secondment cover for 30 hours per week (4 days)
- The RSPB reserves the right to extend or make this role permanent without further advertising, dependent on business needs at the end of the contract term.
Closing date: 23:59, Sunday, 24th May 2026
We are looking to conduct interviews for this position from week commencing 1st of June.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licensed sponsor. This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK to be offered an employment contract.
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