Enterprise Customer Success Leader (Hybrid)

Zendesk Group is seeking a Principal Customer Success Manager in London to foster strong relationships with Enterprise clients. This role involves minimizing churn and enhancing customer satisfaction by guiding technical adoption and executing success strategies.

The ideal candidate will bring over 12 years of experience and a proven track record of improving customer retention for high-value accounts. The role requires attendance at the London office two days a week and supports hybrid working arrangements.

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