Company: Gordon & MacPhail

Apply for the Guest Experience Host – The Cairn

Location: Grantown on Spey

Job Description:

Guest Experience Host – The Cairn

Permanent – hours over days.

Gordon & MacPhail, a fourth-generation family-owned premium spirits company based in Elgin, Scotland. Renowned as a Scotch whisky maturation expert, the business also owns Scotch whisky distillery, Benromach, on the outskirts of Forres, and The Cairn Distillery near Grantown-on-Spey.

We have an exciting opportunity for a Guest Experience Host to join our Cairn Distillery. This role is to work as part of a highly motivated team to deliver a world class tour experience and outstanding levels of customer service to visitors, trade, press and guests of the company.

To assist and advise retail shopping experience for all visitors to complement and enhance their overall experience at The Cairn Visitor Centre.

The successful candidate will ideally have:

A knowledge or interest in the whisky industry.

Previous tour hosting experience and knowledge on whisky production is an advantage; however full training will be provided.

Experience working in tourism/hospitality.

Experience in a customer facing role is essential.

Excellent interpersonal skills.

Excellent verbal communication and presentation skills.

Working knowledge of a foreign language would be beneficial.

A willingness to go the extra mile to provide an excellent customer service.

The ability to work well in a team and on your own.

The ability to remain calm and efficient under pressure.

Flexibility to work across all areas of the visitor experience.

Must be over the age of . (alcohol sales)

Applications must be submitted by noon on Thursday th June .

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Posted: June 3rd, 2026