Job Title
Field Service Engineer
Reporting To
Regional Service Manager & Supervisor
Job Type
Full-time
Working Hours
40 hours per week, weekend availability necessary.
Work Location
On the road field service in and around the areas of Manchester Stockport.
Job Summary
Our services department is one that capsulizes a great team of multi-disciplinary roles that all contribute to our arcade industry. We have an exciting opportunity in this services department to join the Bandai Namco family as a Field Service Engineer in and around the Manchester & Stockport areas. As a Field Service Engineer, you will be involved in every aspect of providing our key accounts with a professional service; attending sites for installing new machines, carrying out diagnostic and preventative protective maintenance, performing monetary collections and most importantly, testing the games to make sure they are functional!
Responsibilities
- Servicing and maintaining arcade machines including carrying out preventative maintenance, testing for all types of games sited within a specific area and complete service call logs.
- Perform monetary collections where required and handle cash responsible according to BNAE standards.
- To communicate regularly and effectively with your Regional Service Manager and Supervisor, working to the Rota produced by them on a monthly basis.
- Keep organised with administrative tasks and maintain effective communication via email and other platforms where used.
- Build a rapport with Site Staff/Managers and continue to develop the company’s business with its existing major customers and future prospects.
- Perform ad hoc duties reasonably requested by your Regional Manager/Supervisor.
Benefits
- Competitive salary and annual leave allowance accompanied by a discretionary bonus.
- Company car and fuel card with unlimited personal use.
- Set of tools, including a phone, required to carry out your work.
- Consistent Rota allowing you to make plans for your days off.
- Guidance from a great support network of other Engineers across the country.
- Continuous professional development of your own skills.
- Company phone
- Loyalty Bonus
- 33 Days annual leave per annum
- Work with a great deal of independence but supported by a great network of people.
EEO Statement
Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
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