Are you a confident Credit Controller who enjoys a fast-paced ledger, regular customer contact and the balance between protecting cash while keeping the business moving? This is a long-term contract opportunity within a large, well-established business, supporting a busy credit function where relationship management, commercial judgement and strong collections activity are key. You’ll be working closely with operational teams and customers to manage outstanding balances, resolve queries and ensure orders are reviewed and released in line with agreed processes.
What You’ll Be Doing
- Managing a portfolio of customer accounts, chasing outstanding balances across multiple debt streams
- Building strong working relationships with internal operations teams and external customers
- Reviewing held and referred orders, ensuring decisions are made promptly and within cut-off times
- Taking a firm but fair approach with challenging accounts, escalating where needed
- Reviewing payment terms, credit limits, refer accounts and account activity
- Identifying incoming payments, updating system notes and maintaining accurate account records
- Promoting direct debit and self-serve options to improve customer processes and payment behaviour
- Issuing formal letters and supporting escalation activity where required
- Logging, tracking and resolving queries through internal systems
- Working to daily outbound call targets and wider departmental goals
- Attending regular debt review meetings with operational stakeholders
What You’ll Bring
- Previous experience within a credit control team
- Confident telephone manner with the ability to handle challenging conversations professionally
- Strong negotiation skills with a firm but customer-focused approach
- Good numerical, analytical and organisational skills
- Ability to build relationships and influence stakeholders at different levels
- Strong attention to detail when updating notes, queries and account records
- Experience using Navision would be advantageous, but is not essential
- A proactive mindset and willingness to improve processes where possible
What You’ll Get in Return
- Long-term contract opportunity within a large, recognisable business
- 25 days annual leave plus bank holidays, with the option to purchase additional days
- Strong benefits package on offer
This role would suit a Credit Controller who is confident on the phone, enjoys working closely with internal teams and wants a busy, commercially focused position where they can make a visible impact.
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