We are seeking a dynamic and passionate Deputy Boutique Manager to join the Chloe Harrods Boutique. Reporting directly to the Boutique Manager, you will play a pivotal role in driving sales, fostering an exceptional client experience, and developing a high‑performing sales team. This is an exciting opportunity for a leader who embodies the Chloé spirit and is dedicated to operational excellence and brand ambassadorship.
Please note, this is a fixed term position ending 31st March 2027.
HOW WILL YOU MAKE AN IMPACT?
Driving Business Performance
- Motivating and coaching the team to consistently achieve and exceed monthly and weekly sales targets.
- Assisting in the development and monitoring of key performance indicators (KPIs) such as turnover, average basket size, cross‑selling, and product knowledge.
Team Leadership & Development
- Providing continuous on‑the‑floor coaching, offering regular, constructive feedback to enhance individual and team performance.
- Validating staff rotas to ensure optimal boutique coverage and efficiency.
- Leading by example, supervising sales activities, and conducting daily morning briefs and workshops.
- Supporting the Boutique Manager in delivering Chloé Moments and other essential training programs.
Elevating Client Experience
- Overseeing the management of Stylist client books and the customer database to nurture lasting relationships.
- Reinforcing client loyalty through consistent follow‑up and targeted call campaigns.
- Confidently handling and resolving client issues, ensuring a seamless and luxurious experience.
Operational Excellence
- Ensuring strict adherence to Richemont and Maison processes and procedures.
- Monitoring inventory levels and supporting the stock team with various stock management tasks.
- Compiling accurate daily reports to maintain clear communication and operational oversight.
Brand Ambassadorship & Market Insight
- Maintaining an exceptional level of product and collection knowledge, offering inspiring and creative advice to clients.
- Embodying the Chloé grooming and attitude guidelines, reflecting the Maison’s elegance and spirit daily.
- Staying abreast of market trends within the luxury retail sector and competitor activities.
HOW DO WE KEEP YOU SMILING?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
Your Journey With Us
- After your application has been selected, our recruitment team will reach out to you to conduct an introductory call.
- 1st Stage – Interview with the Boutique Manager.
- 2nd Stage – Interview with Country Manager / HR Manager.
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