About Sakura
Sakura is driven by a desire to advance cancer diagnosis through fully automated anatomic pathology and provides best-in-class innovations, quality and customer care.
What we do
We empower pathology professionals worldwide by offering integrated solutions that deliver accurate & fast cancer diagnoses.
Opportunity
As a Field Service Engineer, you will independently support Sakura customers in technical areas such as installation, training, support, repair, service, and warranty primarily around central London.
Key Responsibilities
- Provide effective technical support to customers & internal stakeholders.
- Manage, coordinate, monitor, repair and install Sakura equipment.
- Keep abreast of and implement development, improvements and regulations for Sakura products.
- Maintain a working knowledge of all Sakura equipment through regular technical training.
- Handle complaints efficiently.
- Achieve personal and team goals set at fiscal year start.
- Report timely and adequately through CRM.
- Ensure quality assurance.
- Participate in various project teams.
Requirements
- Secondary Vocational Education or Higher Education with technical specialization.
- Excellent command of English, both verbal and written.
- Professional qualification for technical support, preferably in medical diagnostics instrumentation.
- Computer skills and Microsoft Office.
- Valid local driver’s licence.
- Ideally living in Watford, as customer base is central London.
- Good presentation & communication skills for training and advisory responsibilities.
- Customer oriented, connect easily and make impact at all levels.
- Self‑organized, structured and independent.
- Pragmatic can‑do attitude.
What We Offer
- Attractive salary package, including bonus & other benefits.
- Company car, mobile phone & laptop.
- Full ownership of work, recognition of achievements and professional development opportunities.
Additional Information
Sakura is a privately owned, financially healthy company that values a friendly and open culture. Contact us through our career page or LinkedIn.
We do not offer visa sponsorship; candidates must have a valid EU work visa.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industry
Medical Device
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