Lead Mobile Phone Repair Technician Birmingham £26,000 to £28,350.40 plus commission Hours: 9:00am to 5:30pm, Monday to Friday
About the Role
You will operate within an office environment, where customers pre‑arrange appointments and attend according to their scheduled times. You’ll work independently, delivering high‑quality repairs while creating a warm, reassuring experience for every customer who walks through the door. You’ll manage stock, keep the basics running smoothly and spot opportunities to boost sales. Office locations can be fast‑paced, so you’ll need confidence working solo and the ability to stay organised. The goal is simple: make your office the go‑to place for quality repairs. You will be an individual contributor opportunity and will report to the area manager.
What You’ll Do
- Repair smartphones and tablets, including screens, batteries and cameras.
- Greet customers, answer questions and offer helpful tech advice.
- Own online appointments and manage repairs throughout the week.
- Manage stock.
- Follow safety guidelines to maintain a secure environment.
- Support sales by recommending accessories and solutions.
What You Need
- Experience repairing smartphones or tablets for brands like Apple, Samsung or Google.
- Clear, friendly communication skills with the ability to support customers.
- Ability to work independently, using your initiative to diagnose and resolve issues.
Benefits
- £26,000 to £28,350.40 basic salary plus an attractive commission structure.
- Personalised career development and ongoing training opportunities.
- Company pension.
- Extra holiday days with each year of service.
- Potential relocation support.
- 21 days holiday plus 8 bank holidays.
- Enjoy award‑winning tech repair company culture and annual awards party.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
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