Fire Systems – Field Line Manager

Field Line Manager – Service Operations

Location: Canary Wharf (Cannon Workshops).

Full Time; compensation based on experience, with car allowance and bonus.

Job Purpose

• Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings.
• Day-to-day management of an engineering team.

Key Accountabilities

• Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings.
• Day-to-day management of an engineering team, organising the day-to-day duties and operation of the team.
• Taking ownership of key accounts and service contracts allocated.
• Working closely with the operations administration team.
• Overseeing all works for your region, taking full ownership of risk assessment/method statements, overseeing first time fix rates, deadline‑date adherence, planned maintenance, remedial works and real‑time documentation submission.
• Managing and monitoring allocated job budgets to justify increases or variations.
• Carrying out audits, inclusive of PDA usage, paperwork, timesheet records, mileage records and vehicles, in line with company policy.
• Carrying out client‑site audits, inclusive of checking customer O&M and site logs.
• Monitoring supplier and sub‑contract costs for your region.
• Monitoring and reviewing training requirements in line with accreditation and standards.
• Producing monthly and ad‑hoc reports.
• Conducting engineer appraisals and probation reviews.
• Identifying ‘better ways of working’, continually looking at improvements.

About You

• Demonstrable experience in the fire systems industry in a supervisory or management role.
• Knowledge of the relevant British Standards.
• Previous experience working in a customer‑based environment.
• Good IT skills.
• Excellent communication and customer service skills.
• People management skills.
• Hold a full driving licence.
• Ability to create and build strong relationships, with a professional approach.

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