Remedio is building a first-of-its-kind endpoint security posture management platform that detects misconfigurations and unpatched vulnerabilities.
We operate in the cybersecurity space, dealing with large-scale data and complex systems to help organizations stay secure without disrupting operations.
Most security platforms tell you what’s broken. We fix it.
After raising $65M led by Bessemer, TLV Partners, and Picture Capital, we’re continuing to grow and are looking for outstanding people to join us at this exciting stage.
We are looking for an experienced Customer Support Engineer to join our growing EMEA team, preferably based in the UK.
This role serves as a key bridge between customers and the product, focused on delivering a seamless experience and helping them realize the platform’s full value.
It combines strong technical understanding with a strategic, business-oriented mindset to support enterprise customers in complex environments.
As a Customer Support Engineer, you will build long-term relationships, act as a trusted advisor, and gain a deep understanding of each customer’s goals and challenges.
You will play an important role in shaping how the solution is adopted and expanded within their organization, while collaborating closely with internal teams to continuously improve both the customer experience and the product.
Responsibilities
- Act as the primary technical point of contact for assigned customers across EMEA, owning the post-sale relationship end-to-end
- Lead onboarding processes: understand customer environments, guide implementation, and ensure successful deployment
- Translate customer business, security, and compliance needs into technical configurations and solutions within the Remedio platform
- Troubleshoot and resolve technical issues and escalations, working closely with internal teams to drive timely resolution
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