Sales Consultant – Piccadilly, London
Location: Piccadilly / SW1Y – On-site, full time
Hours: 40 hours per week
Contract: Permanent
Salary: £28,000 base + £12,000 OTE (£1,000/month commission)
About Reformer Collective London
Reformer Collective London is redefining the boutique wellness experience — bringing together premium Pilates, movement, and mindful living in the heart of Piccadilly. We are driven by excellence, community, and a deep passion for helping our members feel their best.
As a Sales Consultant, you’ll be an ambassador for our brand – driving membership growth, building long-term client relationships, and ensuring every touchpoint reflects the high standards of Reformer Collective.
Key Responsibilities
Sales & Conversion
- Manage and convert inbound leads, trials, and enquiries into active memberships.
- Conduct engaging consultations, tours, and follow-ups to maximise conversion.
- Proactively generate new business through local partnerships, events, and referrals.
- Collaborate with the Head of Membership to deliver pricing, campaigns, and promotions aligned with quarterly targets.
Client Experience & Retention
- Deliver an exceptional, personalised experience for all prospects and members.
- Maintain strong relationships with existing members to encourage renewals and referrals.
- Partner with the operations and marketing teams to ensure consistent brand messaging and service excellence.
Reporting & CRM Management
- Maintain accurate, up-to-date lead and member records within the CRM (ie, Mariana Tek and Contrast).
- Prepare weekly sales and pipeline reports for review with the Head of Membership.
- Monitor and analyse sales metrics to identify performance trends and areas for improvement.
Brand & Event Support
- Represent Reformer Collective at in-studio events, local activations, and corporate partnerships.
- Support brand visibility initiatives designed to drive community engagement and membership growth.
…