Hybrid Customer Support Manager: Lead KPIs & CX

Company: SF Partners
Apply for the Hybrid Customer Support Manager: Lead KPIs & CX
Location: Coventry
Job Description:

SF Partners is seeking a Customer Support Manager for a Coventry-based business. The ideal candidate will lead the customer support team, focusing on continuous improvement and delivering an outstanding customer experience.

This hybrid role involves managing operations, driving KPIs, and supervising staff training. A proven history in customer service leadership is essential, as well as strong analytical skills. The position comes with a competitive salary of £40,000.

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Posted: June 3rd, 2026