Overview
At Team H&M, we manage full‑funnel, cross‑channel digital planning, activation, and strategic development for H&Ms Paid Social, Paid Search, and Programmatic activity across +40 markets worldwide. Those markets are organised by region: Americas, Central Europe, Northern Europe, Eastern Europe, Southern Hemisphere, and India.
Our team structure replicates a single‑client agency set‑up with five core functions: Strategy, Digital Centre of Excellence, Digital Planning and Activation, Measurement, and Operations. With a total headcount of +100, we are based in four offices: London (45 people), India, Colombia, and New York.
Digital Planning covers both Brand and Performance campaigns, with the media channel scope as follows:
- Paid Social: Meta, TikTok, Snapchat, Pinterest
- Programmatic: YouTube and Display (DV360)
- Paid Search: Google, Bing, and Apple
About the Role
We’re looking for a commercially minded and client‑focused leader to help shape one of our most important global partnerships.
In this role, you’ll work at the centre of creativity, strategy, and delivery, building trusted relationships with senior stakeholders while driving meaningful growth. You’ll play a key part in connecting talent, insights, and innovation to deliver exceptional work for H&M. If you enjoy leading teams, influencing clients, and making a clear impact, this is an exciting opportunity.
Responsibilities
- Build and nurture senior client relationships, becoming a trusted partner who brings valuable insight and perspective.
- Anticipate client needs and proactively introduce new opportunities that support H&Ms business and marketing goals.
- Lead collaboration with internal teams and external partners to deliver integrated, high‑quality work.
- Shape and contribute to the strategic business plan, identifying opportunities for growth and innovation.
- Oversee account health, ensuring challenges are addressed and opportunities are realised.
- Lead commercial conversations, working closely with procurement and finance partners to deliver fair, sustainable outcomes.
- Support and develop the team, creating a culture of collaboration, learning, and high performance.
Qualifications
- Experience managing senior client relationships within a media, agency, or marketing environment.
- Strong commercial awareness, with confidence handling negotiations and identifying growth opportunities.
- Ability to think strategically while staying connected to day‑to‑day delivery.
- A collaborative leadership style, with experience bringing teams together across disciplines.
- Clear and confident communication, with the ability to influence stakeholders at all levels.
- A passion for developing people and building inclusive, supportive team cultures.
- Curiosity and a proactive mindset, with a drive to improve how work is delivered and how partnerships grow.
Benefits
Zenith International offers a wide range of benefits to support our employees, including core benefits such as pension, life assurance, and private medical cover, alongside enhanced policies like reflection days and shared parental leave. You will also have access to additional initiatives.
Additional Information
Please check out the Publicis Career Page which showcases our inclusive benefits and Employee Action Groups.
Publicis Groupe works primarily from the office or our clients’ office four days per week.
Equal Opportunity Statement
Zenith International is proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of race, ethnicity, nationality, religion, disability, age, citizenship, relationship status, sexual orientation, gender identity, or other protected characteristics.
We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs—as an example, related to disability, neurodivergence, or a health condition—please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.
Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change—building a culture where everyone feels seen, respected, and genuinely included.
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