We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Basildon. This role is working full time 40 hours per week and you must have the flexibility to work our full opening hours. We are particularly excited to receive applications from anyone with a Gambling, Leisure or Hospitality Management background.
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Join Our Team of Remarkable PeopleAt Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!We believe in the power of Bingo to bring people together, and it is that spirit of connection – online and in Club – that makes us a Bingo business unlike any other.The Role You’ll PlayAs Assistant Manager also known as our Club Operations Manager, you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile.Hit the Jackpot with Our BenefitsIn return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to: – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and moreThrive App – for your mental wellbeing approved by the NHSBuzz Brights ApprenticeshipsBuzz Brilliance Awards – Employee Recognition SchemeAccess to Trained Mental Health Advocates for advice on your mental wellbeing5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)Staff discount 50% off bingo tickets, food & soft drinksYour Responsibilities as Part of Our TeamAssist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journeyTake responsibility for the overall Club performance in the absence of the General Manager or Deputy ManagerMake sure all departments are operating in strict accordance with Buzz Bingo’s Operating Manuals, standards and proceduresSeek opportunities to recognise and appreciate those that go the extra mileDeliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every sessionDirect, delegate, coach, and support team members to ensure activities are coordinated to achieve results and support the consistent delivery of the Buzz Bingo brandMake sure the Buzz Bingo brand is represented throughout the Club as specified by communications and brand compliance instructionsMake sure adequate levels of staff are deployed in each area to maximise customer xwzovoh service throughout the dayMake sure all customer complaints are resolved immediately and use the feedback to improve future service deliveryDeliver an exceptional food and beverage offering, where the quality and service is outstandingEnsuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and liveThe Winning Combination We’re Looking ForPrevious experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environmentEvidence of bringing business awareness to decision making and understands the commercial drivers of the businessEvidence of setting an example for customer service and interaction ‘on the floor’A relentless focus upon customer service standards with strong attention to detailSelf-aware and welcomes constructive feedbackCommitted to your own and other’s developmentEvidence of leading, and coaching a team to deliver exceptional customer serviceApplicants must be 18+#bb1…