Tenant Liaison Officer

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a 6 month contract with the opportunity for a permanent contract all being well.

This is working on a retrofit scheme on the Wirral.

Responsibilities

• Pre‑entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenants may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues
• Monitor customer satisfaction

Qualifications

• Full driving licence
• Own transport
• Ideally hold a current CSCS Card

Contract & Compensation

• 6‑month contract with potential for permanent role
• Hourly rate of £16 through an umbrella company

#J-18808-Ljbffr…