Customer Success Manager

Nurtur Ltd is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents.

Our mission is to help customers grow through technology, marketing, automation and communication solutions that improve engagement, retention and business performance.

Role Purpose

The Customer Success Manager is responsible for managing and growing a portfolio of customers, ensuring they achieve value from Nurtur’s products and services while driving retention, adoption and customer growth.

The role focuses on:

• proactive relationship management
• identifying growth opportunities

Key Responsibilities

• Build strong customer relationships across a portfolio of accounts
• Drive product adoption and customer engagement
• Identify and manage churn risks proactively
• Deliver value‑led customer reviews and regular engagement
• Support customer renewals and retention activity
• Identify upsell and cross‑sell opportunities
• Capture customer feedback and competitor insight
• Work collaboratively with Onboarding, Key Accounts, Support and Development teams
• Maintain accurate CRM records and customer updates

Skills & Experience

• Experience in Customer Success, Account Management or customer‑facing roles
• Strong communication and relationship‑building skills
• Commercial awareness and customer‑focused mindset
• Organised with strong problem‑solving ability
• Experience managing multiple priorities and customers
• SaaS, marketing or technology experience
• Estate Agency or Property sector experience
• Experience with CRM systems and customer lifecycle management

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