What you’ll do
We are looking for a dynamic & proactive individual to support and deliver on the Technology Operations strategy with a key focus on communication, problem-solving, technical skills in web and databases, and delivering new tools, automations, APIs, and machine learning/AI solutions.
The role requires a proactive individual with highly developed problem‑solving and analytical skills, who can identify code and performance problems in both technical and process contexts to make Technology Operations more effective. Good communication and presentation skills to communicate findings and recommendations to senior management is vital.
You will be motivated and focused, understand business needs and deliver projects that improve the operations of Vodafone Three UK and Technology Operations. You will be energetic, supportive, a team player and able to drive change and develop new skills in the team.
Key Accountabilities
- Build and deliver on Service Automation & Digital capability as defined by Technology Operations strategy.
- Design, build and support tools and process automations.
- Influence and drive strategic decisions for the tools deployed on the Operational Intelligence platform.
- Guide the technical strategy and team discussions on system architecture, component design and improvements.
- Liaise with product, business and 3rd parties to identify how we can drive improvements in the quality of our products and services.
- Participate in all stages of software development life‑cycle, from definition and design to release and post‑launch monitoring and support.
- Support manager to define and drive technical roadmap for team.
- Identify new opportunities to expand our digital estate to improve service delivered to our customers.
- Analyse reports/tools to ensure data accuracy and manage plan to resolution where inaccuracies exist.
- Work with stakeholders to develop and improve tools and services to support their ways of working.
- Support the team to maintain and manage the tools and processes.
- Support team members in their personal development of technical skills.
Who you are
We are looking for a candidate who brings strong technical and professional expertise, including:
- Working knowledge of ITIL.
- Strong web development experience – preferably PHP, Python, HTML5, CSS3, JavaScript (ES6, jQuery), React.
- Strong problem‑solving and analytical experience.
- Strong working experience of Excel.
- Experience of code versioning tools.
- Experience of working in Agile methodology.
- Understanding of Mobile Networks.
- Exposure to DevOps or CI/CD pipelines (beneficial).
- Exposure to JavaScript frameworks (e.g. React, Vue, etc.) – beneficial.
- Exposure to AWS/Cloud services – beneficial.
- Customer focused.
- Proactive individual with a flexible and adaptable approach to their work.
- Capability to operate in a changing environment and drive significant changes into the organisation.
- Strong communication and decision‑making skills – ability to balance conflicting interests and priorities.
What’s in it for you
- Yearly bonus: 5%
- Annual leave: 28 days plus bank holidays, and the opportunity to buy, sell or carry over 5 days per year.
- Charity days: 5 days per year.
- Maternity leave: 52 weeks – first 13 weeks fully paid, followed by 26 weeks half pay.
- Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
- Access to private medical, dental, free health assessments and share‑saving scheme.
- Additional discounts – Vodafone retail, gym, cinema, cycle‑to‑work scheme, season ticket loan.
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