Who are Croudace Homes?
Croudace Homes is a family‑owned housebuilder with a proud heritage dating back to 1946. Operating across the Southeast of England from our regional offices in Caterham, Letchworth, and Theale, we’re committed to building high‑quality homes and careers. Our reputation is built on trust, attention to detail, and a passion for creating communities that stand the test of time.
At Croudace, we believe that a solid foundation starts with the right people. Fostering a culture of open communication, respect & continuous growth, we listen to our people, celebrate contributions at every level, and provide meaningful development opportunities. With a strong focus on well‑being and work‑life balance, we create an environment where our employees feel valued, motivated, and empowered to succeed – because when our people thrive, so does our business. We’re proud of our low staff turnover and long employee tenures, which reflect the positive experience of working at Croudace.
Customer Care Administrator
We are currently looking for a Customer Care Administrator to join our team in Caterham. You will be a highly organised and proactive Customer Care Administrator with the ability to provide comprehensive administrative support to our Customer Care team. This is a pivotal role within the department and you will ensure that processes run smoothly, customer and internal communications are handled efficiently, and compliance obligations are met.
What you’ll be doing
- Providing day‑to‑day administrative support to the Head of Customer Care (including diary management, welcoming visitors, etc.) and all members of the Customer Care team, monitoring and maintaining holiday approvals and absence records for the department.
- Assisting with the provision and follow‑up of outstanding customer issues, liaising with site teams, contractors, and customers to ensure timely resolution.
- Processing, managing, and securely storing correspondence and archiving of data, in line with departmental procedures.
- Maintaining departmental Health & Safety files, circulating relevant bulletins, and keeping registers of equipment and certifications up to date.
- Distributing new customer information to Customer Care Coordinators upon legal completion and issuing welcome communications to customers.
- Supporting the reporting of HBF statistics and coordinating out‑of‑hours emergency cover information.
- Preparing and maintaining Excel spreadsheets relating to departmental expenditure and performance data.
- Collating documentation and data in response to Subject Access Requests.
- Issuing follow‑up communications to customers in line with NHQC requirements, including confirmations of completed works to Housing Associations.
Skills & knowledge you’ll bring
- Proven experience (1–2 years) as an administrator or in a similar role.
- Excellent written and verbal communication skills and ability to liaise with internal and external customers/clients at all levels.
- Highly organised.
- Able to use Microsoft packages and familiarity using Word and Excel.
- Good word‑processing skills and ability to type efficiently.
- Excellent attention to detail and good problem‑solving skills.
- Ability to influence and build strong relationships across all levels of the organisation.
- Proven ability to manage multiple priorities in a fast‑paced environment.
Why join Croudace?
At Croudace Homes, we believe our people are our greatest asset—and we’re committed to rewarding and supporting them. In return for your skills and dedication, you’ll receive a competitive package that includes (role dependant):
- 26 days holiday, increasing with service, plus an additional day off to celebrate your birthday.
- Generous Pension Scheme with up to 10% employer contribution.
- Discretionary bonus to recognise your performance and contribution.
- Well‑being benefits: discounted gym membership, a health cash plan (with cover for children), private Bupa healthcare (based on role & service length), mental health support via our EAP programme including access to counselling, bi‑annual health checks.
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