Spa Director

Spa Director

Reporting to the Hotel Manager, the Spa Director holds full accountability for the financial, operational, and experiential performance of the Spa and Fitness operation and its people. This is a senior leadership role for a visible, people‑centred, and commercially astute wellness professional who is passionate about creating meaningful guest experiences and inspiring high‑performing teams.

Responsibilities

• Provide strong leadership and strategic direction across all Spa and Fitness operations
• Create distinctive, luxury wellness experiences by anticipating guest needs and monitoring global wellness trends
• Drive exceptional guest satisfaction through visible leadership, direct guest engagement, and effective service recovery
• Maximise revenue through effective forecasting, yield management, retail and membership strategies
• Develop, manage, and deliver the Spa business plan and annual budget, providing clear and insightful performance reporting
• Partner closely with the Hotel Marketing team to develop and execute impactful Spa marketing and PR initiatives
• Ensure compliance with Four Seasons policies and all health, safety, and regulatory requirements
• Manage supplier relationships, procurement, inventory, and spa systems to ensure quality and efficiency
• Represent the Spa within Hotel leadership forums and external industry engagements

Qualifications

• Proven senior leadership experience within luxury spa or wellness operations
• Strong commercial and financial acumen, with experience driving profitability without compromising guest experience
• A visible, inspiring people leader with a genuine passion for coaching and development
• Deep understanding of luxury service standards and personalised guest care
• Strong strategic mindset with the ability to innovate and deliver against long‑term business objectives
• Experience working closely with marketing, rooms, and hotel leadership teams
• Calm, confident, and credible presence at senior leadership level
• Alignment with Four Seasons values and the Golden Rule philosophy

Benefits

• Career development: Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Time off and wellbeing: Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• 2 Wellness days per year
• Travel, food and lifestyle benefits
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub – all-in-one subscriptions for gyms, fitness, mindfulness, therapy, nutrition and sleep
• Health and family support: Bupa Dental Cover or Bupa Cash Plan, Enhanced maternity and paternity pay, Everyday extras
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme available
• Access to Stream for greater pay flexibility and discounts
• Culture and recognition: Employee recognition programmes including monthly awards and events, Annual themed team events plus regular social, charitable and sporting activities

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