Job Title: Coordinator, Travel
Reports To: Supervisor, Travel
Working Hours: 14:00 to 22:00
Place of Work: UK HQ, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU
In Office Days: Monday, Tuesday & Thursday with Wednesday & Fridays remote
Other: Full Time / Mobile
Job Summary
The Travel Coordinator is responsible for organizing and managing travel arrangements for employees, clients, or executives. This role ensures that all travel-related needs, such as transportation, accommodation, and itinerary planning, are handled efficiently and cost-effectively. The coordinator also liaises with travel agencies, suppliers, and vendors to secure the best travel deals, while maintaining a high standard of customer service. This position is offered on an initial 12‑month fixed‑term contract, with potential for extension or conversion to a permanent role.
Role & Responsibilities
- Travel Management: Provide end‑to‑end travel solutions, including flight, hotel, and transportation bookings, tailored to individual needs and company guidelines.
- Efficient Multitasking: Manage multiple travel requests simultaneously, ensuring timely completion and exceptional customer service.
- Recordkeeping: Maintain accurate records of all travel arrangements, payments, and itineraries for easy reference and reporting.
- Travel Preparation: Provide travellers with detailed itineraries, maps, guides, and essential travel information as and when required.
- Proactive Issue Resolution: Address and resolve any travel‑related issues or concerns promptly and effectively.
- Cost‑Effective Travel Sourcing: Research and negotiate competitive travel options to meet location and budget requirements.
- Reservation and Payment Management: Handle all reservations, payments, and cancellations efficiently.
- Comprehensive Travel Research: Compare and analyse various travel options to identify the best deals and value.
- Financial Management: Monitor and reconcile credit card expenditures, ensuring accurate expense reporting and VAT recovery.
- Emergency Contact: Serve as the primary point of contact for travel‑related emergencies during out‑of‑office hours, on a rotating on‑call basis shared across the Travel Team, including weekends.
- Customer Service: Provide high‑quality customer service to travellers, addressing any concerns or issues promptly.
Qualifications & Skills
- Ability to handle travel‑related issues and emergencies calmly and efficiently.
- Good verbal and written communication skills.
- Excellent time management skills.
- Willingness to adapt to and learn new technologies.
- A dynamic and innovative professional with a forward‑thinking attitude and approach.
- A committed individual.
- The ability to work under own initiative.
- Able to work under pressure and take instructions from the line manager and colleagues.
- Demonstrate passion for results.
- Interaction with internal members of staff and external clients and suppliers in a courteous and efficient manner is essential at all times.
- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business.
Experience
- Previous experience in fast‑paced environments essential; travel booking or administrative experience a plus.
- Good understanding of Microsoft Office, including a strong understanding of Microsoft Excel.
Company Benefits
- Competitive Salary
- Company Pension
- 25 days paid holiday excluding Bank Holidays
- Paid parental leave
- Computer (Mac/Windows)
- Company Phone Allowance
- Flexible working (office/remote)
- Employee Assistance and Wellbeing Programme
- Childcare Support Policy
- Employer Sponsored Vision Programme
Diversity And Inclusion Statement
DIVERSE IS WHO WE ARE. Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self‑expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.
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