Commercial Assistant – Specialist (12 Month FTC)

Role Mission

This brand-new position is part of the Sales Supporting Team of Hermès GB based at our 166 Maison, Bond Street. As a Commercial Assistant supporting the Specialist Metier (Watches and Jewellery and Maison), you will be a key contact for the Maison, ensuring smooth running of the commercial sales administration linked to the activity of the Specialist division, whilst respecting the Hermès spirit of service and quality.

Key Responsibilities

• Support the Sales team in the management of all customer orders for the fashion division, including tracking goods through to delivery to the client, collaborating with the Retail Merchandising team, and monitoring all Runway/Resees orders.
• Provide support to the Sales Teams during VIC appointments, including submitting transfer requests, proposing available stock relative to known levels or current sell‑through rate, locating merchandise, retrieving stock in store, and supporting shop floor replenishment.
• Support Sales team in following up on RDI/CDI’s.
• Assist in maintaining visual merchandising standards for the Metier to meet company expectations.
• Participate in store inventory, cycle counts, and manual counts.
• Work across multiple floors and product category areas to support client and sales team requests and monitor business performance, including sell‑through and turnover.
• Share feedback from reports with the wider team (sales, product offers, etc.) and support client‑related administrative tasks that free up the sales team for client interaction.
• Maintain awareness of key clients for the Fashion part of the business and ensure continuity of strong relationships without missed opportunities.
• Display flexibility, adaptability and integrity to support business needs and all operational duties as required.
• Collaborate with all other departments, focusing on strong communication, transparency and enhancing team knowledge on the fashion metier, its performance and potential opportunities.
• Assist with any client‑related requests as directed by the Deputy Director – Fashion Metiers.
• Support daily operations by reviewing running daily targets and tracking per‑métier (e.g. Jewellery, Watches, Art of Living, etc.).
• Assist with novelty alerts, including informing the team of imminent deliveries, aligning the training calendar with launch dates, and creating/sharing materials such as product sheets, storytelling content, price lists, and visuals to be uploaded to a centralised digital folder before launch or delivery.
• Ensure the care of the product environment, including packaging, warranty cards, GIA certificates, and replenishment tools (e.g. gloves, tweezers, sizing kits).
• Manage client orders with precision and build/maintain excellent relationships with all stakeholders (clients, merchandising team, and representatives of each métier).
• Identify flaws in orders and adjust processes to support the wider team.
• Follow up on client reservations or product orders.
• Provide pre‑buy recommendations based on CDI results and offer product performance feedback that may not be captured on Cegid.

Profile

• Proven experience in an administration or sales role within a luxury retail environment.
• Strong administrative skills, comfortable working with numbers and reports.
• Experience managing stock and stock‑related queries.
• Client‑experience skills and ability to offer exceptional service.
• Strong communication and collaboration skills.
• High‑quality service orientation and commercial awareness.
• Proactive use of initiative, reactive and solution‑oriented mindset, with continuous improvement focus.
• Analytical skills.
• Good command of Microsoft Office, specifically Excel.
• Preferable experience with Watches and Jewellery or Homewear.

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