Reception Supervisor/EA – London, United Kingdom. Full-time role. Requisition id: 866861.
Overview
At Franklin Templeton, we provide opportunities to help you reach your potential while helping our clients reach theirs. The EMEA Business Strategy department enables senior leadership and regional teams to operate effectively across Europe, the Middle East, and Africa. The team works closely with reception, facilities, and executive assistants to ensure professional office operations and high-quality visitor experiences.
Responsibilities
- Oversee daily reception operations and maintain a professional front-of-house experience.
- Manage reception coverage and adjust shifts to ensure full staffing.
- Maintain high presentation standards across reception and meeting areas.
- Lead, support, and monitor the performance of the reception team.
- Act as the main contact between reception, facilities, and support teams.
- Coordinate senior visits, internal events, and external meetings.
- Manage meeting room bookings and resolve scheduling issues.
- Oversee leave, sickness cover, and workload allocation.
- Ensure conference rooms are prepared and maintained to a high standard.
- Support executive assistants with VIP visits and group meetings.
- Provide executive assistant support to the Head of the Swiss office.
What Will Help You Be Successful
- Experience in a corporate reception role.
- Strong organizational and coordination capability.
- Clear, confident written and verbal communication skills.
- Proven ability to manage multiple priorities effectively.
- Proactive approach to problem solving and decision making.
- High attention to detail and accuracy.
- Confident user of Microsoft 365 tools.
- Experience supporting or leading small teams.
- Comfortable engaging with all levels of staff and visitors.
- Able to maintain confidentiality and accuracy.
- Strong proofreading and multitasking skills.
- Proficient in Microsoft Office (Word, Excel, Windows).
- Detail-oriented, proactive, hands-on mindset; organized, helpful, and diplomatic.
- Polite and service-focused approach.
Work Schedule & Location
This is a full-time, office-based role in our London office. Core hours are between 8:00 am and 6:00 pm, with the team rotating weekly to cover earlier or later shifts (e.g., 8:00 am-4:00 pm, 9:00 am-5:00 pm, 10:00 am-6:00 pm).
Benefits and Culture
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees. We evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other basis protected by law. We support flexible working arrangements where possible. Returners are encouraged to explore opportunities with us.
Equal Opportunity and Accommodation
If you need an accommodation or adjustment to search for or apply for a position, please email us with the accommodation request, the job title, and the job number. It may take up to three business days to respond. This message applies to accommodation requests only.
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