Band 3 Switchboard/Receptionist – Northcroft
The closing date is 16 June 2026.
An exciting opportunity has arisen to assist in providing a high quality reception service at Northcroft. The post holder will act as a first point of contact for all visitors and callers to Northcroft. The post holder will liaise professionally at all times with visitors, patients, medical, nursing, clinical support, clerical and secretarial staff.
Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification. You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member. You must also be proficient in Microsoft Office applications. Previous experience within the NHS and dealing with the general public would be an advantage.
Main duties of the job
To provide a full range of reception, switchboard and administrative duties. To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust.
Person Specification
- Previous Training in Reception/Switchboard role
- Familiarity with Microsoft Office software packages, Word, Excel and Outlook
- Experience of working in a busy reception area.
- English to GCSE Grade C, or equivalent.
- RiO trained
- Experience of working in a Mental Health environment/Healthcare setting.
- Experience of working in a customer facing role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
£25,760 to £27,476 a year per annum, pro rata
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