Service and Warranty Coordinator

Location: Exeter, Devon

Job type: Permanent

Hours: Monday to Friday 8:30am : 5pm

Salary: £26,000 per annum

Hawk 3 Talent Solutions is currently recruiting for a Service and Warranty Advisor to join our client’s well-known team in Exeter.

The Role

• Act as first point of communication for customers and retailer enquiries into the department
• Manage communications via phone, email, and web channels
• Accurately log all interactions and case details onto company CRM system
• Work closely with technical and service teams to investigate and resolve customer issues
• Keep customers and retailers updated throughout lifecycle of enquiry
• Ensure all issues are resolved efficiently, accurately and in line with company procedures
• Handle and de:escalate customer concerns in calm, and solution:focused manner
• Maintain high level of accuracy when updating systems and documents

About You

• Experience within a customer service or technical support role, or similar
• Experience working with CRM system
• Confident communicating with customers
• Able to stay organized under pressure
• Comfortable working within structured processes
• Knowledge of heating appliances would be beneficial

Whats On Offer

• 6.4 weeks annual leave (including bank holidays)
• Pension scheme
• Free onsite parking
• Staff discount on products
• Free eye tests and VDU support
• Structured training and development opportunities
• Positive, collaborative working environment

Closing date is 11 th June 2026

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