Progression Job Coach
Location: Birmingham City Centre
Salary: £30,000 plus excellent benefits
Schedule: Monday–Friday, 37.5 hours per week, 9–5pm
As a Progression Job Coach in the Employment, Skills and Enterprise team, you’ll work directly with Participants on the Restart scheme to help them overcome barriers and move into sustainable employment. Your work will have a direct, positive impact on individuals, communities and their future prospects. You’ll empower people to build confidence, develop practical skills and navigate their way into work by tailoring support to each person’s needs — creating an environment grounded in trust, care and purposeful coaching so they can progress with confidence.
Responsibilities
- Deliver personal performance targets, Key Performance Indicators and Customer Service Standards.
- Assess Participants’ pre‑employment needs and develop personalised action plans that support their journey into sustainable work.
- Coach a caseload of Participants using a range of strategies that build their confidence, skills and readiness for employment.
- Provide practical support such as CV writing, application guidance, interview preparation and job‑search support.
- Engage with employers to identify suitable opportunities, matching Participants to roles that reflect their skills and aspirations.
- Offer flexible support and signposting to wraparound services, specialist provision and internal resources as needed.
- Maintain accurate, detailed records of all Participant activity.
- Work in line with the Delivery Assurance Framework to meet contractual and compliance standards.
- Collaborate with colleagues to maintain high service levels, even during periods of absence or change.
- Carry out any other duties aligned to the responsibility level of the post.
Qualifications
- Experience coaching, influencing and supporting people through positive change.
- A genuine passion for helping Participants grow and succeed.
- Ideally, experience in Information, Advice and Guidance (IAG), teaching or the employability sector.
- Experience working in a performance‑driven environment.
- A Level 3 IAG, education or equivalent qualification — or the willingness to work towards one.
- Strong knowledge of local labour markets and recruitment practices.
- Confident IT skills across Word, Outlook, Excel and PowerPoint.
- Excellent communication and interpersonal skills, with the ability to collaborate across teams.
- Strong organisational skills, with the ability to prioritise and manage your own workload.
- High standards of accuracy, quality and integrity.
Vetting and Checks
A Standard DBS check will be carried out for this position, including spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed to ensure you have the necessary support to perform your duties.
Benefits
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.
Equal Opportunities
We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. Please contact our recruitment team directly on 0345 010 4000 to discuss.
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