Main duties of the job
Your main responsibility will be to monitor the practice appointment system. You will interact and assist with patients face-to‑face and over telephone. Your aim will be to give the best patient experience from start to finish.
About us
St Stephens Health Centre is an NHS healthcare provider. We are a team, working in partnership with our local community to help promote and support health and wellbeing. St Stephens is committed to providing an environment that is caring, kind and respectful to our patients and staff.
Job responsibilities
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
Duties will include greeting and directing patients, dealing with patient registration, booking appointments, processing of information. You will act as the central point of contact for patients and will distribute information, messages and enquiries to the clinical team.
Qualifications
- GCSE grade A to C in English and Maths
Experience
- Experience of working in a GP practice
- Experience using EMIS
- Experience with recall
- Experience with scanning and emails
- 2 years in GP setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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