Night Guest Service Assistant

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction‑free experience. You’ll also create a warm atmosphere that makes our guests feel at home.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience
• Encourage guests to partake in the Hilton Honors loyalty program
• Take and manage guest bookings, and up‑selling opportunities and tell them about ways to improve their stay
• Handle cash and credit transactions in accordance with Heeton standard operating procedures
• Start every stay right by swiftly checking guests in accordance with Hampton brand standards
• Serve food and drinks in the bar and restaurant
• Help with washing up and other kitchen duties when needed
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Work as part of the time to assist with Reception, Bar, Restaurant and Kitchen
• Jump into other ad‑hoc duties when your colleagues need your help

Key Skills & Requirements

• Excellent customer service skills
• Hospitality experience preferred
• Must speak fluent English

Benefits & Perks

• Service‑based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton‑operated hotels
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Exclusive access to the employee recognition & reward scheme – Heeton Rewards
• Retention bonus on completion of 3 and 6‑month service
• On‑site parking

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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