Systems Support Coordinator

## Systems Support Coordinator**Location:**Birmingham**Ref#:**147729### Description & RequirementsDaikin UK care about what they do and who helps them do it, putting strong emphasis on supporting and rewarding their people throughout their careers. This includes:- Competitive salary and bonus potential- Hybrid / flexible working- Private medical and personal accident insurance- 7% employer pension contribution- Ongoing training, development and career progression opportunities- Supportive team environment**How You Can Play Your Part:**As part of the Customer Onboarding & Systems Support team, you will play a key role in supporting customers, installers and internal teams to effectively use Daikin systems, ensuring smooth onboarding and ongoing system performance.**You Will:**- Manage and respond to MyDaikin enquiries and system support requests- Process and maintain user accounts, logins, permissions and access requests within SLA- Provide first- and second-line support for system issues, including troubleshooting technical problems- Support the end-to-end processing of system-based applications and workflows- Act as a key liaison between users and internal IT/systems teams to resolve issues efficiently- Investigate recurring issues, identify trends and recommend system or process improvements- Create and maintain support documentation, FAQs and user guidance- Deliver training and onboarding support for new customers using Daikin platforms- Support multiple systems and platforms across the business- Collaborate cross-functionally to ensure high levels of customer service and delivery**About You:**This is a great opportunity for someone who is organised, customer-focused and enjoys solving technical challenges in a fast-moving environment.**You will bring:**- Strong problem-solving and analytical skills- Excellent communication skills, with the ability to explain technical concepts clearly- A highly organised approach with the ability to manage high-volume workloads- A proactive, team-oriented mindset- Strong customer service focus and attention to detail- Confidence working with systems, CRM platforms and digital tools**Desirable:**- Experience in systems support, technical support or customer service environments- Exposure to CRM systems or digital platforms- Experience in technical, heating or renewables sectors**Your Interview Journey:****Interview 1: Introduction and Exploration Call****With**: Recruitment Team**Purpose**: Learn more about Daikin and share your experience, motivations and career goals**Interview 2: Structured Interview****With**: Hiring Manager**Purpose**: Deep dive into your experience and suitability for the role**Interview 3: Final Interview****With**: Hiring Manager and Senior Team Member**Purpose**: Demonstrate your problem-solving approach and technical understandingDaikin UK Ltd provides innovative, premium indoor climate management solutions across residential, commercial and industrial markets. With over 100 years of innovation, Daikin has built a global reputation for quality and technology.We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We believe this drives innovation, performance and success.Share this job:Share:Share Systems Support Coordinator with a friend via e-mail#J-18808-Ljbffr…