Company: The HEX Group

Apply for the Group IT Support Technician – The HEX Group

Location: Hixon

Job Description:

Location: Staffordshire. Employment type: Full time.

Support the IT team in delivering a comprehensive IT service to enable the HEX Group to meet its corporate objectives and business targets.

Installing, configuring and maintaining software and hardware components of computer and network systems
Diagnosing and troubleshooting software and hardware issues
Repairing and replacing damaged computer and network components
Installing, configuring and maintaining servers
Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
Supporting users whenever they encounter challenges with computers and network devices
Maintaining and updating technical documentation regularly
Testing new hardware and software before full-scale installation
High level of Microsoft 365 experience and administration
Backup management, configuration and monitoring
To undertake project work as assigned by the Group IT Manager
Liaising with third‑party support
Reliable and punctual

Exceptional communication skills
Attention to detail
Ability to work alone and as part of a team
Hands‑on IT generalist with the ability to learn
Experience in Active Directory and server configuration
Experience in network configuration
Experience in Microsoft 365 administration
Desired qualifications: Degree in Information Technology, Computer Science, Systems Administration or similar (not essential)

We welcome applications from everyone, including neurodivergent candidates. If you need adjustments at any stage, we are happy to support you.

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Posted: June 4th, 2026