About the Job
Experience 0 – 5 Yrs
Job type Full Time
Work preference office
Skills
- communication-skills
- attention-to-detail
- critical-thinking
Overview
Artek Services & Solutions is a UK-based firm that bridges recruitment, technology, and skills development. The company supports students and early career professionals, connecting them with employers and offering training, mentoring, and development services. Their services span software services, enterprise digital transformation, product innovation, mobile app development, business intelligence & analytics, cloud infrastructure and related technical solutions. Artek provides a dynamic, multi‑disciplinary environment at the interface of tech, recruitment, and professional development.
Role Purpose & Summary
The Receptionist acts as the first point of contact for visitors, staff, and external stakeholders, representing Artek’s brand, professionalism and values. With 2-3 years’ experience, you will be expected to handle duties with autonomy, maintain high standards, and contribute to efficient front‑office operations. You may also support administrative or office management tasks where relevant.
Key Duties & Responsibilities
- Greet visitors / clients in a friendly, professional manner; manage visitor check‑in, identity verification, issuing passes.
- Answer, screen and route incoming telephone calls; take messages or redirect appropriately.
- Handle incoming and outgoing mail, couriers, and deliveries.
- Maintain reception and waiting areas: cleanliness, order, supplies (stationery, refreshments).
- Perform general administrative tasks: data entry, filing, scanning, photocopying, distribution of post / internal mail.
- Maintain visitor logs, staff directories, building access lists, security sign‑in logs.
- Assist with ad hoc tasks: scheduling, diary support, liaising with facilities / maintenance, ordering supplies.
- Act as a point of contact for basic enquiries; elevate more complex or sensitive issues.
- Suggest improvements to reception / front‑office processes and service levels.
- 2-3 years’ experience in a reception, front‑of‑house or customer service role.
- Excellent communication (verbal & written) and interpersonal skills.
- Professional, courteous, confident and welcoming manner.
- Good IT literacy: Microsoft Office (Outlook, Word, Excel), familiarity with telephone systems / booking software.
- Strong organisational ability; able to prioritise, multitask under pressure.
- Reliable, punctual, and proactive.
- Awareness of confidentiality and data protection (GDPR).
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