Overview
Receptionist at Citadines Trafalgar Square is seeking a confident individual to join our Front Office Team. Our properties operate 24/7, with shifts including early (7am-3.30pm) and late (3pm-11.30pm). Night shifts are available and required on occasion. You will report to the Front Office Manager, supporting efforts to provide our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offers travellers the comfort of a serviced residence and the flexibility of a hotel.
This is your opportunity to be part of our team as a Receptionist.
Responsibilities
- Offer a warm welcome and departure experience to guests, managing expectations by personalising their needs and travel plans where appropriate
- Take initiative in accommodating guests’ needs in a resourceful manner
- Be proactive in learning and developing administrative tasks, procedures, processes and standards and ensure correct practice
- Ensure that all shift tasks are carried out to the required standard and provide full handovers to relevant parties/shifts
Qualifications
- Excellent guest engagement skills
- Ability to bring the guest experience to life throughout the hotel
- Willingness to learn and work with IT systems quickly
- Ability to communicate and organise yourself in line with different guest expectations
- Good command of English; a second language is advantageous
What we offer
- Genuine career opportunities within our business
- On-the-job training with access to our digital online learning platform and other development opportunities
- A travel allowance to contribute to commuting costs
- A PERKBOX subscription with benefits, retail discounts and savings from day one
- Employee Assistance Programme
- Refer a Friend bonus
- Employee Recognition Awards Ceremony and team events
- Staff rate after probation for stays in European properties
- Staff incentives when you and your team perform
- Relocation assistance (if applicable) with up to 30 days of accommodation while seeking permanent lodging
About Us
Citadines is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
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