Bodyshop Manager
Basic Salary & OTE: Up To £78,000
Location: Harrow
We are looking to recruit a Bodyshop Manager for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair –on time, every time.
The successful candidate will be an outgoing Bodyshop Manager able to deliver exceptional market‑leading customer service by actively managing the delivery of a first‑class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking into the final return of the vehicle.
Responsibilities of a Bodyshop Manager
- Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan.
- Engage with key members of the team to agree output targets and provide feedback on the previous day’s performance.
- Engage all team members for managerial, supervisory and customer facing positions. Review the performance and objectives of staff and develop a training plan.
- Personally monitor customer complaints and ensure that they are resolved quickly and fairly.
- Ensure that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team.
- Prepare accurate data and statistics in line with weekly and monthly reporting requirements and contribute to regional meetings to help identify and promote new business opportunities.
Skills and Qualifications of a Bodyshop Manager
- Strong organisational skills
- Flexible work attitude
- Ability to effectively deliver site performance and profitable growth
- Excellent leadership skills, technical expertise.
- Strong communication skills for customer service and team communication.
- Strong leadership qualities
- Experience in the Managerial position in a Bodyshop or similar environment
If you think you are a good fit for this Bodyshop Manager role, please contact Kelsey @ Auto Skills and state reference job number 53779.
Don’t worry if your CV is out of date. Get in touch and we can work that out later.
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