Responsibilities
Helping clients complete forms, including benefit applications, legal paperwork, or housing documents. Making phone calls on behalf of clients to government departments, service providers, or creditors. Advocating for clients by communicating clearly and assertively to resolve issues. Organising and reviewing paperwork, such as bills, letters, and official correspondence. Providing general administrative support, including note‑taking, case updates, and follow‑up actions. Where appropriate, offering practical advice based on life experience (e.g. running a business or household). Supporting clients in navigating bureaucracy and helping them feel more confident and in control. Knowledge of welfare and benefits is helpful but not essential—full training and support are provided.
Hours and Availability
Hours per session: Between 1 and 14 hours
Availability: Flexible or on‑going. Morning Afternoon Evening Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Location
Unit 10, Longfield Centre, Prestwich, Manchester
About the Charity
Paperweight is a lifeline for people overwhelmed by officialdom – from navigating debt and benefits to handling social care complexities, legal issues, or bureaucratic roadblocks – standing alongside those who feel lost in the system. Our dedicated team provides expert guidance, with clear, compassionate support, empowering people to regain control of their lives.
Founded in 2010, we offer a free service across London and our hubs across the UK. Paperweight deals with bureaucracy, welfare and benefits, correspondence with banks & building societies, form filling, councils, utilities, bills, probate, insurance, divorce and legal issues.
We maintain a proactive approach to debt management and household expenditure and will intervene with creditors stabilising precarious situations, act as advocate, review and complete documents, and draft expert opinions when necessary.
Paperweight offers time, guidance, confidentiality, experience and a good deal of common sense. We steer our clients towards independence and give them the confidence to carry on with their lives.
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