26 Featherhall Avenue, Edinburgh EH12 7UN
Post hours: 25 per week, 1.00pm – 6.00pm, Monday to Friday
Interview date: Thursday 11 June – Only applicants who are invited for interview will be contacted following the closing date
Salary: £16,817 per annum (starting salary dependent upon experience)
How to apply: CV and covering letter to fiona.printy@nhs.scot
An exciting opportunity has arisen to join our friendly and supportive Reception team. You will be joining 14 colleagues and your job will be to ensure that, at all times, a high standard of service is given to all patients, visitors and the wider healthcare team. Reception staff work on a rota covering different tasks throughout the opening hours of the Practice. These tasks rotate throughout the day to ensure variety within the role and to promote skills across different disciplines.
The Reception area is the first contact patients and visitors will have with the Practice and, therefore, it is extremely important to be friendly and approachable at all times. This role is varied and includes general communication with patients, making appointments, processing prescription requests, processing home visit requests, responding to enquiries from external parties and actioning requests as per GP instruction.
This is a demanding role and requires strong communication and organisational skills, and confidence using computers. The post holder must work accurately with patient data, maintain confidentiality, and use initiative to solve problems independently within the parameters of the job. Experience in a customer service or administrative role – ideally in a General Practice – is preferred, though training is provided. Candidates must be able to multitask in a busy environment, show patience and empathy, stay calm under pressure, and be eager to learn and develop as part of a team.
Urban Practice
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