Job Description
Location: Unit 71, Capital Business Centre, 22 Carlton Road
The HATS Group is the UK’s foremost private healthcare provider, excelling in patient-centric transport services with an ‘Outstanding’ rating for Responsiveness from the Care Quality Commission (CQC). The company operates over 800 vehicles and supports healthcare institutions with more than 2,000,000 passenger movements annually.
Job purpose
A PSV Company Bus Driver is responsible for driving a passenger‑caring vehicle (PCV) and providing good customer service and a safe, comfortable journey throughout the network of HATS buses.
About the Role
Position: PSV Company Bus Driver – Team Leader > Controller > PSV Company Bus Driver
Main Duties and Responsibilities
- Ensure safety and wellbeing of clients throughout the journey and handover.
- Wear high‑visibility PPE in vehicle movement areas.
- Observe speed limits within bus depots and school premises.
- Conduct pre‑service vehicle checks: safety walk‑round, report defects, complete Vehicle Defect Card or enter defect electronically.
- Keep the vehicle clean, tidy and in compliance with company regulations regarding mobile phone use, smoking, and prohibited equipment.
- Attend safety briefings and training; report safety accidents/incidents using the company reporting procedure.
- Understand emergency and evacuation plans; keep the bus cab area safe and tidy.
- Provide high‑standard customer service: greet passengers, give information on road closures/diversions, assist passengers with additional needs.
- Maintain professional conduct, behaving friendly and professional towards customers and colleagues.
- Drive legally, safely and professionally, meeting timetable without running early or late when it is safe.
- Stay informed of road closures, diversions or events affecting service via notices, briefings and supervisor instructions.
- Maintain a valid driving licence and CPC licence; available for inspection at all times.
- Report absences, incidents, and safety/security concerns to the line manager promptly.
- Participate in yearly appraisals and provide feedback to line manager.
- Adhere to all HATS policies and procedures and undertake any reasonable request made by the company.
Work Environment and Licensing
- Licence: D1 category with no restrictions, CPC licence valid for vehicle type.
- Medical renewals up to date per licence requirements.
- Inform line manager of any changes that may affect entitlement to drive (e.g., illness, injury, conviction).
- Licence available for inspection every 6 months.
- Maintain correct clothing and equipment; never report for work when overtired or under influence of alcohol or drugs.
- Report absence procedures are followed.
Working Hours
Flexible hours with core hours 07:00‑09:00 and 14:30‑16:30; additional work as required. Work is primarily outdoor, on vehicles, in all weather, traffic and road conditions.
Required Criteria
- Valid current UK (or acceptable other) driving licence.
- No greater than 6 penalty points.
- Good understanding of written and spoken English.
- Proven eligibility to work in the UK.
- Suitable references available.
- Professional driving experience.
- Received 7 hours of DCPC training each year.
- Basic secondary school education or equivalent.
- Prepared to undertake NVQ training if required.
- Ability to drive to a competent and safe standard.
- Good written and verbal communication skills (ESOL entry level 2).
- Valid CPC Driver qualification Card.
- Valid Driver Card (Tacho Card).
Desired Criteria
Not specified.
Benefits
London Living Wage (LLW) and participation in the HM Government’s Disability Confident Employer Scheme.
Contract Details
Contract Type: Full‑time
Salary: £14.70 per hour
Closing Date: Thursday 1st October, 2026
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