Food & Beverage Assistant

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.Main TasksOffer exceptional guest care at all timesAddress guest concerns courteously and promptly to ensure their satisfactionCollaborate with colleagues in all departments to elevate the overall guest experience consistentlyOperate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to managementDemonstrate proficiency in the Leonardo Hotels product and familiarity with the organisationEngage in continuous learning and skill development to maintain service excellenceUtilise all relevant systems correctly to complete tasks in a timely mannerAdhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulationsComplete any other reasonable request made by a member of the management team or a supervisorPerson SpecificationGenuine passion for delivering memorable moments to guestsPositive approach to changing service environments and prioritiesPro-active with a hands-on approach to delivering consistent resultsEmbrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiativeFriendly team player with the ability to work effectively and efficiently with othersA confident communicator willing to make suggestions for improvements, and open to feedback from colleaguesEngaged with hotel initiatives to support the local communityINDLHSome of the perks our Food & Beverage Assistant could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Food & Beverage Assistant?At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!#J-18808-Ljbffr…