Customer Service Coordinator

We are seeking a friendly, organised and customer focused Customer Service Coordinator to support both trade and retail customers. This role acts as a bridge between customers and internal teams, coordinating requests and ensuring timely service delivery.

Key Responsibilities

• Provide a high standard of customer service to all third parties ensuring that they uphold standards commensurate with a luxury brand.
• Respond promptly to customer enquiries via phone, email, in a timely and professional manner.
• Communicate with each customer to ensure order information is correct
• Contact customers to book in deliveries
• Communicate with Business Development Managers regarding orders and deliveries
• Liaise with Operations Manager regarding updates on fabrication and update customers accordingly.
• Upload pre delivery emails with packing photos onto CRM
• Housekeeping of Internal Warehouse Management system.
• Maintain and update customer records with accurate information including pre delivery emails and packing photos on CRM system.
• Effective and handling of customer complaints, working with the team to resolve within a given timeframe.
• Coordinate with internal departments (Sales, logistics, purchasing, finance to resolve issues
• Ensure compliance with company policies and service standards
• Identify recurring issues and suggest improvements to processes.
• To brief sales personnel on any complaints, delays or customer information which may be of importance, or relevant to the client relationship.
• Preparing monthly customer service reports.

Skills and Qualifications

• Previous experience in customer service, sales support or administration.
• Clear and concise communication skills
• Excellent organisational and multitasking abilities
• Problem-solving mindset with attention to detail.
• Ability to work under pressure and prioritise workload
• Ability to work in a team and independently.

Enjoy interacting with people on a regular basis

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