Employer: Wokingham Borough Council
Salary: £31,537 – £35,413 Per Annum, Plus Benefits (Pay award pending)
Location: Wokingham Borough Council
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: No
Closing Date: 28/06/2026 at 23:00
Reference: 713196
We have a great opportunity available for a Technology Support Officer to join our dynamic Digital Team here at Wokingham Borough Council, on a full time, permanent basis.
As the Technology Support Officer, you will manage a wide range of technical solutions across the Council’s ICT estate to ensure good service to customers. These will include core Microsoft technology across Servers and Desktop environment including the support of development and upgrades.
The Technology Support Officer will predominantly provide technical support to the internal staff and will be working closely with colleagues across the Corporate IMT department, aiming to resolve customers’ issues in a timely fashion.
Responsibilities
- Act as a single point of contact regarding the placing and resolution of IT issues and queries
- Recording, tracking and prioritising incidents. Making an initial assessment of requests, attempting to resolve them or referring them to another support team who can.
- Troubleshooting of IT related problems (software/hardware)
- Providing advice and guidance
- Resolving all levels of Service Requests for customers, including application & account access
- Communicate with users professionally, empathetically, and effectively troubleshoot their problems, understanding business needs
Qualifications
- Educated to a higher level (e.g. degree, HND), or be able to demonstrate equivalent knowledge, skills and aptitude
- Common technical ICT solutions e.g. web and mail filtering, virtual server environments & VPN solutions
- Implementation and support of cloud-based services
- Excellent understanding of ICT service principles and practices, based on ITIL V4
Benefits
- Generous annual leave – 28 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays
- Employee Assistance Programme – including 24/7 Your Care Helpline
- Free onsite gym – located at Shute End Offices, Wokingham
- Salary Sacrifice Schemes – Car and Cycle to Work schemes
- Local & lifestyle discounts – Save on shopping, entertainment, dining out, & more
- Move through Menopause Course
- Sports & social group activities – including running, football, cricket & more
- Additional benefits and more
Area Overview
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
Legal Statements
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all staff, other workers and volunteers to share this commitment.
Wokingham is an equal opportunities employer.
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