Pet Care Sales Associate – Friendly, Fast-Paced Retail

Retail Sales Assistant – Jollyes Pets – Sheffield Drakehouse

We are looking for a Sales Assistant to join our team at the Sheffield Drakehouse store. The role involves helping pet parents find the right products, providing friendly customer service, upselling suitable items, keeping the store tidy and engaging with a fast‑paced retail environment.

Benefits

• Pay rate of £8.43 – £12.71 per hour plus bonus potential up £1,000 p.a., paid in two instalments (terms and conditions apply).
• Financial Well‑Being Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing and financial support.
• Colleague Discounts: 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programmes, dental care and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles.

* = Pro rata for part‑time colleagues

What you will be doing

• Offering genuinely friendly and helpful customer service.
• Helping customers find what they need and suggesting helpful extras that improve their pet’s wellbeing.
• Sharing advice to promote responsible pet ownership.
• Keeping the store tidy, stocked and looking its best.
• Being part of a supportive, upbeat team that works and laughs together.
• Upselling suitable products to enhance the customer experience, not to pressure anyone.
• Receiving induction and full training to build confidence, product and pet‑care knowledge through manager‑led on‑the‑job training and an online learning platform.

* If you would require any reasonable adjustments for carrying out the role duties you can let us know on the application form.

What we need from you

• Great at interacting with pets and people, with a fun and friendly personality.
• Thrives in a fast‑paced, hands‑on retail environment and can achieve individual goals and team targets.
• Ideally, has experience in a similar customer‑facing environment and a hands‑on approach.
• Can offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being Genuine, Wise, Focused, Eager and Together.
• Flexibility in availability is required, as opening hours include evenings, weekends and we cover any shifts over our 7‑day trading hours.
• Can commit to a part‑time, permanent position – 12‑20 hours per week.

Company Background

Jollyes is an award‑winning UK pet retailer with over 100 stores and 50 years of expertise. It is an age‑inclusive employer, a member of the Pet Sustainability Coalition, and supports local pet charities. We welcome applicants of all ages (16+).

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