Senior Business Analyst

Location

Location: Solihull (3 days a week on site)

Key Skills

Key Skills: BRD, BPM, Systems Implementation, Business Process Mapping

Job Purpose

To deliver high-quality business analysis (BA) services by assessing and understanding existing business processes, systems, and requirements, and translating them into technology solutions to support organisational objectives.

Key Responsibilities

• Requirements Gathering: Collaborate with internal and external customers to document user/customer requirements using various research methods, facilitating effective change and improved customer/user outcomes.
• Requirements and Process Mapping: Support the production of functional and non-functional requirements, business process mapping, modelling, and technology-related consultancy that requires analytical support.
• Business Process Analysis: Assist with capturing and modelling business processes, including root cause analysis, to enhance operational efficiency and robustness.
• Testing and Transition Support: Assist technology testers and operational teams in testing and preparing for solution deployment, as well as support during the transition to service.
• Stakeholder Management: Develop and maintain effective relationships with stakeholders to ensure solutions are practical, supported, and that service delivery issues are identified and addressed.
• Team Management: Oversee recruitment, performance, and development of team members to ensure required skills are available to meet service needs.

Resources

• Financial Responsibility: No budget responsibility
• Financial Influence: Provides recommendations to support technology decision-making

Work Experience

• Proven experience in business analysis within technology
• Systems implementation and optimisation experience
• Demonstrated ability to create business cases for change
• Experience in defining functional, non-functional, and CX/UX requirements, leading to technology implementation

Job Title

Job Title: Senior Business Analyst

Job Type

Job Type: Permanent

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