Front of House Leader – Stratford Station, Petit Pret

Front of House Leader

Full Time 35 hours per week

This role is located in Southern Ticket Hall, Stratford Station, London E15 1DE GBR

What we’re looking for

Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams. They protect the standards and spirits of Pret, keeping standards and spirits high, and our teams and customers happy. When the shop gets busy they are actively involved—whether rolling their sleeves up on the coffee machine (with proper training) or immersed in the figures and spreadsheets. A people person at heart, with a passion for helping their shop and the people in it grow.

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
• Experience needed: you lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

We offer

• Hourly rate £15.35 (inclusive of mystery shopper bonus)
• After initial training, earn an extra £5 per hour for any shift started between 3‑5am
• 28 days annual leave (pro‑rata if part‑time)
• Pension scheme
• Life Assurance at 3x annual salary & virtual GP
• Healthcare cash plan
• Free food and drink while you’re working
• Club Pret Membership (giving you 50% off food and 5 free Barista‑made drinks a day)
• Loyalty award after 5, 10, 15, 20 years’ service
• Regular rewards and recognition for amazing standards
• Access marketplace discounts on shopping, travel, fitness, dining, tech and more
• Flexible working hours, means you have the time to do what’s important to you
• Comfortable free shoes to wear on shift

Individual ways to grow

• We offer lots of opportunities for learning, whether you join us for a short stint or the long game—you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.

Diversity and belonging

• Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.

Pace and variety

• Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!

Community and purpose

• We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

EEO Statement

• Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.

#J-18808-Ljbffr…