Job Title: French or German speaking Customer Service Administrator
Location: Burnley (Office Based Role)
Salary: 27,000 per annum plus bonus
Job Reference: 8230CS
Main Duties
To provide outstanding customer service to clients and support the Export department.
Responsibilities
- Respond to customer enquiries in a timely manner to ensure any issues are resolved
- Provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend
- Process orders through the system and follow up as necessary
- Provide customers with export support in regards to lead times and delivery information
- Support internal departments with product or stock information
- Ensure customer information is recorded accurately and update on the system when necessary
- Monitor outstanding orders and follow up accordingly
Candidate Requirements
- Fluent in either German OR French to business standard – Essential
- Previous customer service experience – Essential
- Excellent communication and interpersonal skills
- Dynamic, confident and motivated candidate
- IT literate
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