Customer Support Agent – £30,000

Overview

Ben is a fast-growing benefits platform transforming how employees access and manage their workplace perks. They’re hiring a Customer Support Agent to deliver world-class service and technical support to users. This hybrid role is ideal for candidates with SaaS experience, strong problem-solving skills, and a passion for customer success.

Key Details

• Location: London, England (Hybrid)
• Salary: £30,000 base + equity + bonus scheme
• Contract Type: Full-Time
• Work Schedule: UK working days, occasional public holiday coverage

Responsibilities

• Respond to customer queries via email, chat, and phone
• Troubleshoot technical and product-related issues
• Maintain high CSAT and meet SLAs
• Become a product expert and educate users
• Escalate recurring issues and identify trends
• Create and update help centre content
• Participate in team meetings and product updates

Requirements

• 2+ years in customer service within a B2B SaaS company
• Strong written and verbal communication
• Analytical thinking and technical aptitude
• Familiarity with tools like Intercom, Jira, and CRM platforms
• Excellent time management and organisational skills
• C1-level English proficiency

Benefits

• £100 monthly Ben Balance (increases annually)
• Weekly office lunch
• 28 days holiday + bank holidays (option to buy/sell 5 days)
• Work-from-abroad scheme
• Enhanced parental leave and nursery support
• Private medical insurance
• Life assurance with annual health check
• Mental health support and professional coaching

Application Link

Apply directly via Ben’s careers page: Ben Careers – Customer Support Agent

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