EMERGENCY HELPLINE OPERATOR – NIGHTS
Join the Heroes Behind the Headsets! Become an Emergency Helpline Operator at Appello.
Are you ready to make a real difference every single day? Do you have a calm voice, a caring heart, and a knack for solving problems under pressure?
Here, one simple word can mean the world. Every “hello” can save the day or even a life. Join the UK’s most trusted and innovative careline service supporting vulnerable people. At Appello, we’re not just answering phones — we’re answering calls for help. From elderly and vulnerable individuals to urgent council services, we’re the friendly, reassuring voice on the other end of the line, 24/7.
Role Details
- Hours: 25.375 average per week
- Shift pattern: 4 on 4 off, 00:00 – 08:00
- Salary: £20,148.77 (£15.27 per hour)
- Location: Remote
- Start Date: 6th July 2026
- Closing Date: 31st May 2026
- All IT equipment required for the role will be provided; a minimum upload speed of 5 Mbps and download speed of 15 Mbps is required.
Responsibilities
With a cool head, you’ll be handling varying calls, ranging from providing reassurance, actioning accidental calls, test calls, to contacting emergency services.
You will arrange help for our vulnerable clients when they need us the most.
Qualifications
- Genuine desire to help the community, empathy, and ability to communicate sympathetically with distressed callers.
- Minimum of 1 year experience in a call centre environment dealing with customers, including remote work experience.
- A good general standard of education; core values and training are the priority.
- Resilience and drive to meet personal targets while delivering excellent customer service.
Benefits
- 157 hours annually, including bank holidays that you will be expected to work if rota’d.
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more.
- 24/7 employee assistance programme.
- Family and friends’ discounts on our services & products.
- Pension scheme, up to 4% company matched.
- Smart Tech Benefit Scheme.
Equal Opportunities
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
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