Warehouse Operative and Customer Support (m/f/d)

Company: Fastenal Europe
Apply for the Warehouse Operative and Customer Support (m/f/d)
Location: Stafford
Job Description:

Salary

Annual salary of £27,000 (additional bonus option after successful probation period) and excellent in‑house training and future prospects with over 95% of staff promoted from within.

Location

Stafford

Mode

Full-time

Hours

Monday to Thursday 8:00‑5:00pm. Friday 8:00‑2:30pm. No weekends.

Overview

An interesting position with lots of opportunities for progression in a soon to be opened establishment, working with an exciting new customer with strong forecasts for growth.

Position Summary

We are looking for approachable, all‑round customer support/warehouse operator candidates, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role.

Full UK driving licence would be required as you would be driving with a company van.

Furthermore, this would be a great opportunity for those interested in pursuing a long‑term career and willing to progress into managerial or senior sales roles in the future, amongst other internal career routes.

Customer Services

Key responsibilities:

  • Handling incoming calls, answering emails, identifying and evaluating customers’ needs to deliver satisfaction, going the extra mile to engage customers.
  • Purchasing stock, general operations in the POS, communicating with colleagues, and providing customers with updates.
  • IT skills would be advantageous.

Warehouse

Key responsibilities:

  • Picking, packing, receiving, cycle counts, managing shipping and processing goods in, general warehouse operations.
  • Forklift licence would be a big plus but can be obtained on the job.

Package

  • Excellent starting salary.
  • 20 Days Holidays plus 8 Bank Holiday.
  • Auto‑enrolment pension.
  • Monthly bonus after your probation period.
  • Excellent long‑term prospects and progression opportunities.
  • International travel and training events.
  • #148 World’s Best Employer 2018 (Forbes).
  • #68 World’s Most Innovative Company 2016 (Forbes).
  • We are proud to work and partner with the world’s largest companies.

Job Type

Permanent

Start Date

ASAP

Contract Length

Permanent

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Posted: June 4th, 2026