Control Room Operator

Better places, thriving communities.

Job Overview

We are looking for an organized, efficient, and experienced Control Room Operator to join our security team at Mitie Business Services. You will work within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.

Responsibilities

• Assist with daily operational requirements, ensuring compliance and accurate recording of incidents to outline identified risks.
• Escalate incidents, report Health and Safety concerns, and respond to emergency situations.
• Produce accurate reports to ensure alarms are efficiently responded to.

Qualifications

• Knowledge of laws across the Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, technology and systems in a security environment, and emergency procedures.
• Prior control room or security experience.
• Passion for delivering excellent customer service.
• Valid CCTV Licence and a minimum of 5‑year verifiable education or work history with references.

Benefits

• Flexible benefits scheme allowing you to customise benefits to suit your lifestyle (e.g., dental insurance, dining cards, coffee clubs).
• Virtual GP and specialist advice by video or phone.
• Salary finance scheme providing access to 50% of earned pay before payday and competitive loans.
• Access to discounts through MiDeals platform, cycle‑to‑work scheme, and high‑street discounts from many retailers and gyms.
• Life cover: greater of your equivalent annual salary or a minimum of £10,000.
• Save‑as‑you‑earn scheme and Mitie Matching Share Plan (potential for free shares).
• Recognition programme: Mitie Stars with cash prizes each month and a chance to win a top prize of £10,000 at year end.

EEO and Accessibility

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and require reasonable adjustments during the recruitment process, please let us know by emailing at .

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