Service Operations Coordinator (Heybridge Site, Full time)
Why join Rolls‑Royce? At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls‑Royce, you’ll have the opportunity to work on world‑class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high‑performance culture.
What you will be doing:
- Deliver excellent customer service, managing day‑to‑day enquiries relating to orders, products, returns, and services;
- Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates;
- Build strong relationships with customers, internal teams, suppliers and service partners to ensure customer needs are met;
- Monitor order progress, stock availability, delivery expectations and customer accounts to support efficient service delivery;
- Support customer issue resolution, including logging complaints in line with ISO9001:2015 and coordinating technical support where required;
- Coordinate travel, accommodation and hospitality arrangements for Service Support staff and visiting customers;
- First‑level Export Control classification of spares and in‑service equipment.
Position Qualifications:
- Previous experience within service coordination, customer operations, order management or operational support roles;
- Experience using ERP systems;
- Strong communication and stakeholder management skills;
- Highly organised with strong attention to detail;
- Strong Microsoft Office (Word, Excel) skills;
- Must be within reasonable commuting distance to Heybridge due to the site‑based nature of the role.
Preferred Requirements:
- Experience with SAP system;
- Experience within engineering, manufacturing, aerospace, automotive or technical environments;
- Experience with order processing, service coordination or operational support;
- Level2 qualification in Business Administration or Customer Service (desirable).
Benefits:
- Competitive salary and excellent development opportunities;
- Retirement Savings through the Rolls‑Royce Retirement Savings Trust;
- Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls‑Royce;
- Group Income Protection provides an income in the event that you are unable to work due to illness or injury;
- Your Shares: matched shares and buy‑one‑share‑get‑one‑free offer;
- Digital GP provides a convenient way for you to access GP consultations.
Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Closing Date: 4th June2026
Type of Contract: Permanent
#J-18808-Ljbffr…