Overview
Pastoral Officer – Family Support at Springwell School, Southampton. The school is a designated day special school for children aged 4–11 years, and is committed to providing high-quality education and care for children with complex learning and behavioural needs. The school aims to create a warm, inclusive environment where every achievement is celebrated, individuality is valued, and nurturing relationships come first.
Key Responsibilities
- Build and maintain positive relationships with pupils and families to support engagement, wellbeing and access to education
- Be the key point of contact for families requiring additional support, practical guidance and advocacy
- Work with pupils and families experiencing hardship to identify barriers to attendance, wellbeing and engagement
- Maintain accurate, timely and confidential records
- Work with and support the Designated Safeguarding Lead (DSL) and pastoral team, identifying emerging concerns and contributing to early intervention and safeguarding procedures
- Liaise with external agencies, including health services, housing providers and benefit services
- Contribute to whole-school strategies that promote inclusion, attendance and engagement
About You
- Experienced in working with children, and/or families in a school, education, community or support setting
- Experienced in maintaining accurate, confidential records
- Able to handle sensitive information appropriately
- Experienced in providing practical family support
- Experienced in the completion of forms and applications for benefits, housing services or support services
- Able to communicate clearly and sensitively with a range of audiences
- Confident in safeguarding and child protection principles, identifying and reporting concerns
- Able to deal with challenging behaviour and provide welfare support in accordance with school policies
- Committed to the importance of confidentiality and safeguarding
What We Offer
- Competitive salary with regular salary progression
- Opportunities for CPD
- Free on-site parking
- Pension Scheme
- High-quality support and training
- Monday – Friday working pattern
- Excellent development opportunities to grow within a positive and supportive team
- Employee Assistance Programme
- Mental Health and Wellbeing Support
- A rewarding role where you can genuinely make a difference
Working Pattern
30 Hours per week. Monday to Friday: 08:45 am – 3:15 pm
Safeguarding
Springwell School is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Offers of employment will be subject to the full Safer Recruitment process including an enhanced disclosure and barring service check and a full online check of social media platforms as per the updated guidance in KCSIE 2022.
Note
If you do not hear from us regarding your application by Friday 12 June 2026, this means you have been unsuccessful on this occasion. The school reserves the right to close the vacancy earlier than the advertised date if we receive applications that meet the criteria.
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