Welcome Experience Lead – Heritage Venues

The National Trust for Places of Historic Interest or Natural Beauty in Newcastle upon Tyne is seeking a Welcome Manager to oversee visitor experiences across several properties in the Wear & Coast portfolio. This role is vital for leading teams that provide outstanding service to all visitors.

You will manage day-to-day operations, inspire your team, and ensure a high standard of welcome at Crook Hall & Gardens, Souter Lighthouse, and Washington Old Hall. A flexible working schedule is required, and you will be responsible for performance targets and budget management.

The position offers a substantial pension scheme, discounts, and generous holiday allowances, making it a rewarding opportunity for the right candidate.

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