Service Coordinator

The Rewards and Benefits on offer:

• Excellent progression opportunities
• Immediate start date
• Monday – Friday working hours promoting a healthy work/life balance
• Friendly and supportive working environment
• A permanent job opportunity from day one!

The Company you will be working for:

MTrec Commercial are proudly representing our industry leading client on their search to appoint an experienced Service Coordinator to join their expanding team on a full time and permanent basis. If you have the required skills and experience, please apply for an immediate response!

The Role you will be doing:

• Coordinate and manage field engineer diaries across the UK & Ireland
• Book customer visits (maintenance, repairs, site evaluations, breakdowns)
• Liaise with customers to schedule and confirm appointmentsRaise jobs in SAP and scheduling systems
• Quote parts/labour and manage repair jobs from start to finish
• Track warranty claims and maintain calibration/tool registers
• Keep vehicle records, safety cards, and inductions up to date
• Attend weekly planning meetings and support with admin tasks

About You:

• Excellent organisation and planning skills
• Ability to prioritise under pressure and meet tight deadlines
• Confident communicator with a professional phone manner
• Customer-first mindset and a helpful, can-do attitude
• Strong IT skills: Microsoft Office is essential, SAP/Protean is a plus
• Team player who also works well independently
• Knowledge of H&S procedures and logistics across the UK & Ireland is a bonus

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